FAQs & T&Cs
FREQUENTLY ASKED QUESTIONS
When is reception open? 8.00AM - 8.00PM daily.
What are the check-in and checkout times? Guests may check-in from 2.00PM and need to checkout by 10.00AM on their day of departure.
Can children stay? Children are welcome to stay but must be accompanied by a parent or guardian whilst at the motel. Some (but not all) rooms can accommodate travel cots (guest supplied), please phone us to discuss.
Do you have non-smoking rooms? Yes, smoking is not permitted in any of our rooms, but guests can smoke outside (ashtrays are provided).
Can I bring pets? No, pets are not permitted at the motel. Genuine assistance dogs are welcome but please phone us to discuss arrangements.
TERMS AND CONDITIONS (also known as Terms of Stay)
Thank you for choosing to stay at the Junction Motel Wagga.
By choosing to book accommodation at the Junction Motel Wagga, you agree to the following terms and conditions:
Check-in and checkout: You may check-in between 2.00pm and 8.00pm on the date of your stay. Checkout is by 10.00am. If you wish to extend your stay, please contact reception on (02) 5925 5473. Please note that there is currently limited room servicing due to COVID. A late check-out may be possible for a fee (subject to availability).
Payment: Payment is required prior to or on check-in via EFTPOS, Visa / Master Card or cash. You will be required to provide credit card details or a cash bond (minimum $250, but a higher amount may be required for longer stays / multiple rooms) to cover other possible fees and charges (see below). Online bookings may be charged prior to check-in (if payment fails booking will be cancelled).
Identification and guests under 18: You will be required to present valid photo ID (e.g. current driver licence) at the time of check-in. Bookings will not be accepted from under 18s, and under 18s must be accompanied by an adult whilst at the motel.
Guest behaviour: The comfort and safety of our guests and staff is important to us. Swearing, illegal drug use and other anti-social behaviour will not be tolerated. Guests who behave in a manner that we (in our absolute discretion) regard as unacceptable, will be required to leave and will not be given a refund.
Smoking: All rooms at the motel are strictly non-smoking. If anyone smokes in your room during your stay, you will be required to leave (without refund) and you will be charged a cleaning fee (minimum $250.00). Guests may smoke outside of their rooms - we ask that windows and doors to your room are closed, and cigarette butts are placed in the ashtrays provided.
Cooking: Cooking is not permitted in the rooms. Microwaves are provided for guests to reheat / warm food or drinks only. If there has been cooking in your room, a cleaning fee will be charged (minimum $250.00).
Parking: Free on-site parking (in marked spaces) is available for motel guests (height limit 2.5m), but is limited to one car space (no trailers) per room. Street parking is also generally available close to the motel. Motorbikes must be parked in marked spaces and bicycles must not be taken into the motel rooms.
Pets and assistance dogs: Animals (excluding registered assistance dogs) are not permitted on motel grounds. If an animal enters your room during your stay, you will be required to leave, you will not be given a refund and you will be charged a cleaning fee (minimum $250.00). Guests with a registered assistance dog are welcome, but we ask that you contact reception on (02) 5925 5473 in advance of your stay to discuss arrangements for your stay (limited rooms available).
Cancellations (excluding group bookings, non-refundable bookings and bookings in peak periods): (1) For cancellations made more than 24 hours prior to your stay, you will be charged a $15.00 administration fee and the balance of any payment we have received from you will be refunded; (2) For cancellations made in the 24 hours prior to your stay, you will be charged the first night of your booking and the balance of any payment we have received from you will be refunded; and (3) No refunds will be provided if you cancel all or any part of your booking following check-in.
Peak periods and group bookings: Bookings in peak periods (public holidays, long weekends and other periods that we designate from time to time) and group bookings (for 3 or more rooms) require a 50% non-refundable deposit to be paid when booking, with the balance payable on check-in. No refunds will be provided if you cancel all or any part of your booking following check-in.
Occupancy: You are required to specify the number of persons (incl. babies and children) staying when booking. If you wish to request changes to your booking, please contact reception prior to your arrival. Please be aware that if there are additional persons in your room, you will be required to leave and you will not be given a refund. Business (excluding office type work) is not to be conducted in the rooms.
Damage and theft: You will be required to pay for any loss, theft or damage caused during your stay, whether accidental or intentional, by you personally or by anyone associated with you. You expressly agree to pay for the reasonable cost of any repair or replacement, and authorise us to charge your credit card for this purpose. If you fail to return your room key on checkout, you will be charged a fee of $100. Hair dye is not permitted in rooms.
Valuables: Please take care of your belongings as we will not be held responsible for any loss or damage to any goods, money, personal property, vehicles or other valuables that you may bring to the motel. Low value items (<$30) left in rooms will be disposed of after 48 hours.
Please don’t hesitate to contact us if you have any questions regarding the above.
