FAQs & T&Cs
FREQUENTLY ASKED QUESTIONS
When is reception open? 8.00AM - 8.00PM daily.
What are the check-in and checkout times? Guests may check-in from 2.00PM and need to checkout by 10.00AM on their day of departure.
Can children stay? Children are welcome to stay but must be accompanied by a parent or guardian whilst at the motel. Some (but not all) rooms can accommodate travel cots (guest supplied), please phone us to discuss.
Do you have non-smoking rooms? Yes, smoking is not permitted in any of our rooms, but guests can smoke outside (ashtrays are provided).
Can I bring pets? No, pets are not permitted at the motel. Genuine assistance dogs are welcome but please phone us to discuss arrangements.
TERMS AND CONDITIONS (also known as Terms of Stay)
Thank you for choosing to stay at the Junction Motel Wagga.
By choosing to book accommodation at the Junction Motel Wagga, you agree to the following terms and conditions:
Check-in and checkout: You may check-in from 2.00pm on the date of your stay. Checkout is by 10.00am. If you wish to extend your stay, please contact reception on (02) 5925 5473. A late check-out may be possible for a fee (subject to availability).
Payment: Payment for your stay is required prior to or at the time of check-in (depending on how your stay has been booked and if any special conditions apply to that booking – such as a group booking). Payment may be made using EFTPOS, Visa Card, Master Card or cash. Credit card details must be provided on check-in to cover other possible fees and charges (as outlined below). Alternatively, a cash bond of $250.00 may be provided.
Identification and guests under 18: You will be required to present a current driver licence, passport or Government issued photo ID card at the time of check-in. Bookings will not be accepted from guests under the age of 18 years of age, and guests under the age of 18 years of age must be accompanied by a parent or guardian whilst at the motel.
Guest behaviour: The comfort and safety of our guests and staff is important to us. Swearing, illegal drug use and other anti-social behaviour will not be tolerated. Guests who behave in a manner that we (in our absolute discretion) regard as unacceptable, will be required to leave and will not be given a refund.
Smoking: All rooms at the motel are strictly non-smoking. If you or anyone else smokes in your room during your stay, you will be required to leave, you will not be given a refund and you will be charged a cleaning fee of $250.00. Guests may smoke outside of their rooms, and we ask that windows and doors to your room are closed, and cigarette butts are placed in the ashtrays provided.
Parking: Free on-site parking is available for motel guests, but is limited to one car space (no trailers) per room. Street parking is also generally available close to the motel.
Pets and assistance dogs: Pets (excluding assistance dogs) are not permitted on motel grounds. If you or anyone else has a pet in your room during your stay, you will be required to leave, you will not be given a refund and you will be charged a cleaning fee of $250.00. Guests who wish to stay with a legitimate assistance dog (i.e. dogs which have been appropriately trained and certified to assist a person with a disability) are welcomed, but we ask that you contact reception on (02) 5925 5473 in advance of your stay to discuss arrangements for your stay.
Cancellations (excluding group bookings, non-refundable bookings and bookings in peak periods): (1) For cancellations made more than 48 hours prior to your stay, you will be charged a $7.50 administration fee and the balance of any payment we have received from you will be refunded; (2) For cancellations made in the 48 hours prior to your stay, you will be charged 50% of the total cost of your booking and the balance of any payment we have received from you will be refunded; and (3) No refunds will be provided if you cancel all or any part of your booking following check-in.
Please contact us regarding cancellations of bookings. However, please note that if you have booked through an online travel agent (Booking.com, Expedia, etc), then you must contact them in the first instance. Refunds will only be given once we have received confirmation from the agent (where applicable) and as per our terms and conditions.
Peak periods and group bookings: Peak periods include public holidays, long weekends and other periods that we designate from time to time as peak periods (for example, when there are large sporting or cultural events in Wagga Wagga). Group bookings (for 4 or more rooms) and bookings that include peak periods must be paid for in full at the time of booking. If you cancel a group booking or a booking which includes a peak period, you will be refunded 50% of the total cost of your booking if you cancel up to 7 days prior to the date of your stay, but otherwise no refunds will be provided.
Occupancy: You are required to specify the number of persons staying when booking. If you wish to request changes to your booking, please contact reception prior to your arrival. Please be aware that if there are additional persons in your room, they may be required to leave or you may be charged a fee of $20 for each additional person (i.e. depending on the room configuration and at our absolute discretion).
Damage and theft: You will be required to pay for any damage to motel property, whether accidental or intentional, caused by you personally or by anyone associated with you. You expressly agree to pay for the reasonable cost of any repair or replacement, and authorise us to charge your credit card for this purpose. If you fail to return your room key on checkout, you will be charged a replacement fee of $100.
Valuables: Please take care of your belongings as we will not be held responsible for any loss or damage to any goods, money, personal property, vehicles or other valuables that you may bring to the motel.
Please don’t hesitate to contact us if you have any questions regarding the above.
